Peter Staack ([info]orochiyamazaki) wrote,
@ 2006-04-13 11:30:00
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Entry tags:douchebags, limebarb, ryan williams

Customer Reviews & Complaints About Limebarb Cosplay
I've always hated businesses who cheat their customers. I don't like businesses that do shoddy work. I resent businesses who treat their customers poorly. Combine all three of those offenses, and you've got one horrible business.

Limebarb Cosplay Stinks
Circles Give Limebarb Trouble

One such lousy business, known for stealing their customers' time and money and crapping out poor products, is Limebarb Cosplay. There have been literal dozens of bad reviews from customers who have been cheated or harrassed by former and current Limebarb Cosplay employees Barb, Julia, and Ryan (a.k.a., The Douchebag).

I have personally been cheated out of about $200 by them, which was owed for hotel stay at Anime Central 2003. While I've since let this go, I can't ignore all of the terrible reviews I keep reading over and over. I have since elected to host the site Limebarb Reviews on one of my servers, to assist cosplayers. Besides providing hosting, I am not involved with Limebarb Reviews, as my involvement would be a confict of interest. All the people involved in Limebarb Reviews have, in no way, ever been personally involved with Limebarb Cosplay, and can remain impartial and fair.

I know I'll get crap from Limebarb tithuggers, calling me "mean" or "unfair." Maybe I am mean, but I've never stolen money from children who wanted a costume done, and didn't deliver anything. How is it fair that Barb can steal money from customers, and expect to get away with it? She made her bed, poorly, and must now sleep in it.

Also, an interesting fact... All the people who support Limebarb, and might get on my ass for this entry, happen to all be people who regularly get free costumes from Barb, Julia and Jackie even when customers have to wait months for theirs (if they get a costume, at all). Just watch...



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[info]orochiyamazaki
2006-04-12 09:24 pm UTC (link)
P.S., it's not libel, if every word of it is true.

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[info]touga
2006-04-12 09:44 pm UTC (link)
Barb herself is nice. Never really had personal encounters with any of em, really. But I do not approve of doing sub-par work if you are a commissioner. If you chose to make cosplay your job, just like any other job, you only have a few strikes before you are out. If you really believe that you are not able to handle the work load, or maintain good quality, you should not be doing it.

I personally closed down my own commissioning site before I even did any business, because I realized that if I did, I would be excluded from Anime Expo's Masquerade on their "No Professional Cosplayers" rule. (Still need to make an update on Limit Break about that.). Even then, when I was suddenly flooded with 50 commissioning questions, I knew that I was in trouble.

One cannot maintain a normal job atop cosplay commissioning unless you are a truley speedy seemstress. Also, with the diversity in cosplay and the fact that every costume is seen up close and captured from hundreds of angles at each convention, you have to realize any mistake you make will be staring you in the face on the internet for months or years to come.

I feel bad for these people. . . I had something similar happen to me about five years back. ElfEater is very sweet, and a good seemstress, but when I received my first Shuichi coat, it was filled with threads, and the velcrow patches were falling off, and parts of it weren't quite holding up. I never held a grudge about it, though. She fixed it up, and was really nice, and fair about everything. Eventually she shut down the entire site, though when she couldn't keep up, or other personal reasons.

I hope that Lime Barb doesn't view this as an attack, so much as a chance for improvement.

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[info]orochiyamazaki
2006-04-12 10:13 pm UTC (link)
I could excuse the sub-par work if she was charging considerably less, and marketing her self as a budget designer. I'm sure there are plenty of people who would be willing to sacrifice fine details for a lower price point. But she markets herself as a premium designer. Her seams are horrible. She's always taking shortcuts and using inappropriate fabric or accessories. Often times there are stains on her costumes. And she's always missing deadlines, or simply not delivering. That's not the kind of stuff you expect from a premium seamstress, charging premium prices.

I used to support her, as well. My roomate and I offered to help her, and we helped her at Acen '03. But we had to separate ourselves from her, once she started missing deadlines and dissing customers. Once we found out that most of the deadlines were missed because she was too busy finishing up personal cosplay projects for herself, and her friends, that put her on my bad side. After all the repeat episodes, and then finding out she had filthy breakup sex with Ryan while wearing a customer's costume (who was a friend of mine), I've since started to dislike her as a human being.

For the record, I have no problems with Julia or Zach / Stripper Vash. Considering they get so many costumes for free from Barb, especially Zach who has openly admitted that he has NEVER made his own costumes until last month, I can understand why they support Barb. Otherwise, they're good peeps.

Every few weeks, I hear more stories that support that she's not even a very nice person. Everyone knows about her yelling at a girl who wanted a photo of her Princess Peach costume. Lots of people at Acen saw her making catty comments about a mother and baby who were getting their photos taken. She often blames her customers for her missing deadlines. It's all stuff that's just not cool, coming from a professional, ya know?
</td>
YEAH!
Random Silliness
For Cheap Laughs

Barb has shown some improvement, recently. She hasn't been overbooking herself, and has missed fewer deadlines (though she did still miss at least one deadline, because of a personal project of hers). Maybe if she works extra hard, and doesn't miss any deadlines for the rest of the year, she might be able to salvage her reputation in the cosplay community.

It's cool that, with anime/manga becoming mainstream, there are a lot more reputible costume designers out there, these days. Hopefully customers will still be careful when shopping, though, since there'll always be questionable sellers.

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[info]touga
2006-04-12 10:23 pm UTC (link)
Well said. I actually need to talk to you about something. :D I can't remember j00r AIM though. :D

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[info]orochiyamazaki
2006-04-12 11:03 pm UTC (link)
;_; Neither can I.

Time to make a new one...

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[info]orochiyamazaki
2006-04-12 11:06 pm UTC (link)
Ah, found it... StaackMMA

I've gotta start writing this stuff down.

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[info]siith
2006-04-12 09:55 pm UTC (link)
I have never heard anything good coming from people that did business with her and the only things I've heard in her defense is that she's 1.) has a life and is busy, 2.) computer problems, 3.) is sick. :/

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[info]orochiyamazaki
2006-04-12 10:21 pm UTC (link)
Yeah, I can vouch for her poor health. She was born several months premature, and has had complications ever since. Her diet isn't exactly all that great, nor is she known for exercising or good hygiene (she wears her contact lenses 24 hours a day, 7 days a week, for months without changing them).

I can understand a missed deadline here and there, due to health problems. But she's going way overboard with missed deadlines. I'm also personally aware for several times she claimed being sick, when she wasn't. I also know for a fact she fakes internet outages and computer problems to avoid customers. All, not cool.

I've been seeing a lot fewer compalints lately. It's probably due to a combination of her improving her business practicies, and getting fewer customers because of her poor reputation.

Work ain't easy. =P

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[info]insane_desire
2006-04-13 12:21 am UTC (link)
well, she did disappoint me more when she did an international commission - from the Philippines and did not deliver. The kid paid like $100+ dollars plus shipping for a Sakura from Naruto and didnt get anything. PLUS, the exchange rate of peso to dollars is $1=PHP52 at least. imagine how long that kid saved for that costume and imagine the disappointment when she didnt get anything for her money.

She thought having a limebarb costume is really something to be proud of especially in the Philippines. >.> but I guess now she wouldnt have anything to show for it.

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[info]orochiyamazaki
2006-04-13 12:38 am UTC (link)
Not too surprising. She has a bad repertoire, when it comes to children. I know of one younger girl in Florida who was devastated that Barb wasn't going to have her costume done for her event. Luckily some friends of hers managed to make a costume from scratch the very day before, so she could go to the con.

That's what bugs me about cosplay comission business that don't deliver... For many of these people, having that costume in time for the convention is VERY important. To some people, it's the very reason they go to conventions. Being cheated out of their money, and not having a costume, can be emotionaly devastating.

Barb, as someone who lives for cosplay, should know this and empathize with people who don't get their costumes done in time. However, she shows a complete disregard for the feelings of customers when she misses deadlines, blames clients for her mistakes, cops attitudes with people, and has her friends rail on customers who complain about Limebarb Studios on the Acen form and Cosplay.com.

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[info]lostdecoy
2006-04-13 02:51 am UTC (link)
Yea, if you noticed my review is hosted on that site. I'm glad someone gathered this information as my boyfriend & I eventually planned to do a similar thing.

I was fucked around for money with practically no communication and no costume to prove for it. Took over A YEAR from the due date to get my refund. I think a fucking braindead person has better business ethics than them.

I can't stand the fact THEIR costumes are supposedly great quality, but what they DO delivery to customers is SHIT (my friend actually got her costume from her several months after the deadline)

Goes to show you can't rely on shit if you are lacking the time to do it yourself.

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180? not a problem
[info]bitores_mendez
2006-04-13 05:19 am UTC (link)
Hey man, 360 degree circles is some hard shit to do. That's why them new Xbox systems got so many problems.

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Re: 180? not a problem
[info]orochiyamazaki
2006-04-13 04:17 pm UTC (link)
Luckily, there are specialists out there for just such an occasion, when you need something as complex as a circle...
Barb The Grouch

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[info]orochiyamazaki
2007-04-06 06:04 pm UTC (link)
For the record, I've since grown indifferent about Limebarb themselves. Over the past few months, they've proven they have improved their customer service. The more-professional attitudes of Jim K. and Jackie H. seems to have rubbed off on them. There haven't been any major complaints about them, and it sounds like they have been conducting themselves well at conventions.

However, I've since decided to cut all ties with Julia C., for being a shit-talking bitch. Over and over, she's accused me of all sorts of stuff I can take no responsibility for. I've talked down about their quality and customer service over the years, but she keeps accusing me of being responsible for their problems.

Somehow, I'm responsible for their customer service problems. Apparently, I forced them to alienate their own customers, and cheat them out of their money. Apparently, I somehow am responsible for these past customers being angry for being cheated out of their money. In Julia's mind - which I've come to presume is frequently intoxicated due to the bloodshot eyes, twitchy mannerism, slurred speech and mood swings - somehow it's my fault that all their angry customers wrote bad reviews of their business.

E-e-e-every time, it's the same damn thing... She accuses me of this shit. We then come to an understanding, where she recognizes it's not my fault that her customers were mad at her. I offer her and Barb suggestions how to fix the situation. THEY DO NOTHING, and the cycle starts over.

I am affiliated with the people who have collected and published all the public reviews of Limebarb, and I know first-hand that they have never attempted to work things out with them. It wasn't until 2007 that Jim and Jackie emailed the publishers, and worked out a mutual resolution. Props to Jim and Jackie. In 1 week, they did what screwhead-Julia refused to do for over 5 years.

In those 5+ years, Julia instead decided to just keep her shitball pattern up... Talking shit about me, coming to her senses, doing nothing, talking shit about me again, coming to her senses again, doing nothing ad infinitum.

I've also heard from other people that Julia has, in essense, bullied them too. She'll talk shit to them, rescind what she says, and talk shit about them again. I mean, WTF? Barb & Julia were the one who initially wronged them, and then Julia has the audacity to go out and start shit with them?

You know, any one of those incidents wouldn't be so big a deal... Everyone has their rough days. But the sum of all the times she's talked shit to me, and others, shows a long-running behavioral problem. In particular, her yelling profanities at me in the Youmacon hotel anteroom and later getting up in my face (along with 4 other people) and yelling profanities at me in the hotel lobby not more than a few hours before she shook my hand, pisses me off. Someone at Limebarb needs to pull on her leash a little bit, or maybe have an intervention to clean her up.

Drugs are bad, m'kay?

And, at this point, we've got nothing to settle. In my opinion, Julia is a douchebag, and that's that. I'm no longer willing to debate it, and I've publically gone on record that I am no longer willing to talk to Julia. She can go to hell, and if she decides to drag Limebarb along with her, that's their problem. Anyone else who has a problem with it can mail their opinions to the South Pole, because I'm not gonna read it.

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(Anonymous)
2008-03-17 09:02 pm UTC (link)
I read somehwere that Jia was "fired" from LImebarb, but has anyone noticed that "pamelaneko" IS Jia? So Barb and Jia are still affiliated together and working on "Limebarb Maid Cafe" together.

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[info]orochiyamazaki
2008-03-17 09:14 pm UTC (link)
I have actually incidentally met Pamelaneko on three different occasions, and can authoritatively say she is not Julia Cretnes / Jia Crens. Pamela actually seems like a fairly reasonable, if eccentric, individual.

If Julia is somehow masquerading as the real Pamelaneko, I wonder if anyone else is aware of it.

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Up to her old tricks
(Anonymous)
2008-03-21 05:57 pm UTC (link)
I ordered a costume from barb in late 2007 and was promised to have it late jan, early february, missed that deadline and promised me two others - again missed before giving me a bogus tracking number.

I think I'm just going to have paypal refund me as I feel I'm being jerked around here. She hasnt improved, her rep from years ago still stands true if my experience has anything to say about it.

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Re: Up to her old tricks
[info]orochiyamazaki
2008-03-21 06:07 pm UTC (link)
Thanks for the heads-up! Good luck with getting the refund. Hopefully PayPal won't give you any difficulty. If PayPal isn't helpful, you can also seeking remediation from the bank or credit card from which PayPal withdrew the funds.

Off and on, over the last few months, I get reports of near-missed or missed deadlines and seemingly bogus tracking numbers, and are keeping an eye on the situation. Hopefully they are isolated incidents, as I really want Barb's business to succeed... But we are starting to worry about another downturn in customer service. Should we detect such a trend, it may become necessary for one of my partners - or myself - to reactivate the Limebarb Reviews website.

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Re: Up to her old tricks
(Anonymous)
2008-03-24 05:00 pm UTC (link)
I recieved a costume from her fairly recently, slightly late but only by a day or two.
After seeing the costumes on her site herself, I was surprised to find that mine was of a fairly sub-par quality, and built for a female (guy by the way - this costume fits my girlfriend better than it does me.)
I've actually had little choice but to remake the costume myself since I obviously cant pay people to do it and trust them to actually give me what i paid for.

I also happen to know a couple of people who are planning on making Barb an article on www.encyclopediadramatica.com, dont know if you've heard of it but if it happens, chances are it will KILL her business as it's a wiki and frequently updated so people who have been burned by her will be able to write their own experiences in.

I'm not going to participate, as I happen to have some friends whome have been hurt by the site, but I figured you should know. They're looking for previous customers to fill in their own experiences to add to it. They are adamant that people need to know what to expect before buying based on their own experience.

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Police involvement
(Anonymous)
2008-04-13 01:36 am UTC (link)
She's jerked me around too and I'm not going to stand for it. Unless she refunds me or gives me a tracking number that works, I'm reporting her here :http://www.ic3.gov/complaint/

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Re: Police involvement
[info]orochiyamazaki
2008-04-13 04:26 am UTC (link)
Best of luck with reporting Limebarb. In the past, people managed to (eventually) get full refunds after posting public complaints or involving a 3rd party arbitrator like the BBB, FTC, NACA, their bank / creditor, or other appropriate entity. When times get tough, it seems playing hardball is the only way to get remediation.

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eats disaster spreads across the globe.
(Anonymous)
2008-04-29 11:32 pm UTC (link)
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Re: eats disaster spreads across the globe.
[info]orochiyamazaki
2008-04-30 01:05 am UTC (link)
I'm sorry, I can't quite seem to extrapolate your intended link of these crises to the topic of Limebarb Cosplay customer sentiment.

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[info]skyblue_pink
2008-07-28 10:24 pm UTC (link)
I would like some advice if possible regarding limebarb, as I recieved costumes poorly and incompletely made in march and have since been trying to get them to make good on their promise to send me the extra peices nessecarry to make it wearable. Obviously now they've wasted enough time that I cannot file a paypal dispute, so I'm at a loss of what to do to get a response.

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[info]orochiyamazaki
2008-07-28 10:46 pm UTC (link)
I'm sorry to hear about your problems. Unfortunately, this was a problem they had in the past, which I had hoped they had stopped. One member of the Limebarb support staff that I've found to be extra-helpful was Jim (aka Voltz). I'll private-message you his email address. He's friend's with Barb and the other designers. In the past, when Limebarb was having severe trouble with a former problem-employee, Jia Crens, Jim was genuinely helpful and courteous. Hopefully he can help you get remediation for the costume.

If you continue to have difficulty, please let me know, and I'll see what else I can do to help (I do know a few other people affiliated with Limebarb, and the physical address of the business). As well, even after the PayPal dispute period is expired, you can - as an absolute last resort - issue a chargeback through the bank or credit card that funded the purchase. It's a last-last resort, as it can require a lot of back-and-forth between the financial institution, PayPal and the seller... But, at least it's one more last option to get your funds back, if you feel you didn't get what you paid for.

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A leopard never changes its spots.
(Anonymous)
2009-01-07 06:15 am UTC (link)
I just had to reply to this.

LimeBarb may have IMPROVED, but she is still cheating people. Last year, a girl ordered a costume of Yoko from Gurren Lagann in March, and the deadline for it was in August. She never received the costume, despite having paid over $800 for a deluxe costume (gun, bikini, shorts, boots, everything).

After sending two notices to the Better Business Bureau, a letter of intent, and filing a claim against LimeBarb (all of which were ignored), she suddenly got an e-mail saying her costume had been shipped. It finally arrived just before the beginning of November, but she didn't open it because she wanted to take the case to court. Unfortunately, because Barb didn't take any action, the case was thrown out. The girl thought, "Hmm, at least I can wear the costume." So she opened the box.

Inside of it was the gun.

Only the gun.

No costume in sight, except for a gun.

She provided photo evidence for people that doubted her story, and it makes me really fucking angry.

I think it may be time to bring back LimeBarb reviews, because she's still either cheating her customers, or doing shoddy work for customers while doing amazing costumes for herself and her friends. She's covering her tracks by having a better record than she used to, but it looks like she's either slipping again, or simply started doing good work to help her reputation, and doesn't feel she needs to do that anymore.

LimeBarb hasn't stopped being shitty, and I think the site needs to come back.

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Re: A leopard never changes its spots.
[info]orochiyamazaki
2009-01-12 08:42 pm UTC (link)
Thanks very much for providing us details of this botched transaction. Unfortunately, we're getting word of an increasing number of botched orders - either by accident, neglect or dubious action. As such, I'm definitely considering having the reviews webpage re-opened, featuring new reviews (if I can get permission to publish several of them).

It just seems like, even when things are "good," there are still always some problems with Limebarb. Although it's been demonstrated that they have good quality, and are capable of diligence, Limebarb's performance always seems inconsistent at best.

The thing that sucks about this, is that her little hoard of followers make it difficult for anyone involved in publishing the negative reviews. Myself and previous members of our group, who ran the reviews webpage, have been inundated with trash-talk from her fanboys and followers. One of my friends, and I, have had several personal run-ins at conventions as well. Several customers had mentioned they were harassed, after complaining. Having once been somewhat-involved with Barb and her business has ruined several of my own friendships, and set me at odds with other people. As well, I know other people who were much more involved in Barb's business, who were greatly affected by her issues. It really is remarkable just how much misery encircles Limebarb.

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[info]love_potion9
2009-01-16 08:10 pm UTC (link)
Thanks for posting this entry...I'm about to try to get my first cosplay costume (Mighty Morphin pink ranger! wooooo) commissioned and I was googling limebarb to see what others had to say about the service...needless to say after reading this and several other things, I'm not going anywhere near this shit. Thank you so much for the warning!

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[info]orochiyamazaki
2009-01-16 08:24 pm UTC (link)
I'm glad all the info was helpful!

It's such a shame that this is an ongoing problem with Limebarb, after all these years. To their credit, they are certainly capable of making excellent-quality costumes, and providing good customer service. However, it's just so inconsistent... You never know if you'll get a great costume in a timely manner, or a poorly-constructed costume a few weeks late. Even worse, you never know if you'll get courteous emails from Barb & friends, or flamed online - or even in person (it's happened to me and a few others).

If you swing by Cosplay.com's forums, they have a few threads detailing what cosplay commission groups are reliable, and which ones to steer away from. Hopefully they can help you pick out the most-morphinominal cosplay commission service for you!

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[info]love_potion9
2009-01-16 08:30 pm UTC (link)
oooohhhh yeah, I've been all over Cosplay.com, hahaha. I have like six tabs open right now just from that site alone...I'm trying to get this done in time for A-kon, which is at the end of May, and I'm starting to think maybe I should try to do it myself. We'll see!

Thanks again!

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(Anonymous)
2009-01-21 09:26 pm UTC (link)
I was thinking of giving them a try since things looked like they are improving but once I read that review I've changed my mind. I was excited to try and get something from them but I don't want to risk losing my money.

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we're all doomed.
[info]thatfaraway
2009-02-06 04:22 am UTC (link)
Alright.. so this MAY be another completely ridiculously limebarb endeavor...

-august 1st, Get quotes on costume
-August 15, sent measurements and got initial costs with an arrival date of january 25th
-August 20th, sent down payment
-October 17th, sent remainder (email contacts still fine)
-November 15th, received status update.. they said i still owed them money so i had to provide paypal ID's verifying that all payment was sent
-December 28th the last time i ever got a reply for any of my questions pertaining to the status of my costume.
-January 25th... due date has come and gone..
-February 14th.. date of the con...if i see her, she's getting whatever comes her way.


I have since emailed her multiple times for information about the costume and she has ignored me.. "Computer trouble?" yeah, get in your car and go to kinko's and use their damned business center... her failure to take responsibility for her actions and my failure to research who I trust has made me lose $500 usd. I am incredibly frustrated, and if she does not respond to my emails by February 10th I will be contacting my State Attorney General and the BBB and whoever else I can get ahold of. I will not settle for a box of loose fabric and a wig when I paid for what i thought would be timely and decent craftsmanship.

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Re: we're all doomed.
[info]orochiyamazaki
2009-02-06 08:09 pm UTC (link)
That's definitely a page out of Limebarb's history book... Hopefully she'll ship a good finished costume, right before the convention. It has happened a few times, where the customer was left unnerved, but at least happy with the quality. If she fails to deliver, at least it sounds like you know what to do to get remediation.

Barb seems to respond well to pressure from consumer protection groups, as well as public humiliation. I've been called a bully a few times, for instigating public complaints from people.... but, it WORKED. Right after my friends published negative reviews in several cosplay and costume forums, they received full refunds and an apology, while others were still getting stonewalled or the "computer problems" excuse. As well, one person told me the threat of legal action worked well. Unfortunately, these seem to be the only effective recourse, as she'll seemingly ignore all private complaints, if quiet scorn is the only penalty.

I just don't get how someone like Barb, whose life practically revolves cosplay, could treat her cosplay customers like this. During the time I knew her, she was very kind and considerate. She has got to know how important having a good costume for an upcoming con can be, and how disappointing it can be when it doesn't work out. Yeah, she's essentially stealing money from people, by not delivering on her business promises, but she's also crushing the dreams of her fellow cosplayers. Especially when some of her customers are young kids, who might have saved up a long time to afford a costume, or hardworking parents trying to support their kids' hobby. That's just really low.

Barb's no kid herself, either. She's almost 30, and has been in business since 2003 (cosplaying even longer). Her first year, I was a little more willing to pass on some of her freshman mistakes, especially since she was still struggling to make a living. But, her problems progressively got worse, not better. She's definitely not an amateur anymore. Cosplay design has been her full-time job for years, she has a staff of very VERY talented and dedicated designers (I personally know several of them, and can vouch for their quality and professionalism), and she's already been through several customer service nightmares in the past. There's just no good excuse for Barb screwing customers, at this point, and she has nobody to blame but herself. Limebarb is wholly run by Barbara Staples, and nobody else involved is responsible for Barb's customer service problems, despite previous assertions to the contrary.

It's gotten to the point that I'm convinced that Barb cannot be depended on by anybody, for any reason. There has never been a stretch of more than a few months that at least one customer hasn't complained of being blatantly cheated. Perhaps in contrast to all the problems Limebarb had in 2004 and 2005, that seems good - but that's not good enough, IMO. As such, I'm going to re-open the Limebarb Reviews webpage, and advise every customer who has been slighted by Limebarb, to seek remediation through the various customer protection groups, and to publicly display their dissatisfaction so others might hear the message, and so Barb is pressured to make things right.

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[info]orochiyamazaki
2009-02-25 12:54 am UTC (link)
I've decided, with the help of several former members of our board, to reinstate the Limebarb Reviews webpage. It only contains reviews from people who emailed them to me, or who sent me a message. None of us have the time or will power to search the internet for reviews.

We've skipped on a lot of the formalities and fairness, which the original page had. The new site is plainly biased, and none of us have a problem with it. I'm not in the mood to argue the point, so Babs' cronies can keep it to themselves. After all, Barb's been unfair to several of us, and treated several of her customers unfairly. Karma can be rough, like that.

Thank you, Alex, for letting us host the new site on the original mirror (it's the one with the highest ranking on search engines). Thanks also to Pamela, for taking the time to publish the emails. I'll also have help from other members of the board (Mario, Larry, Jenny, etc.), though I'll be the principle editor. If any of Barb's strung out flunkies starts lobbing profanities threats at me, I'll deal with it in my usual way. If any of Barb's zealots start yelling profanities and threats at any of my friends, I'll deal with it with extreme prejudice.

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